About Us / Leadership Team
John Broderick
Chief Executive,
Operations and Financial Officer
With more than 30 years' experience in business and finance, Mr. Broderick joined the company in 2001 to manage the company's global finance functions. Previously, he was with Swell Inc., a media and commerce company. As the company’s Executive Vice President of Commerce, he launched the company's commercial initiatives which included catalog and e-commerce activities. Mr. Broderick also served as interim CFO and helped secure Swell's first round of venture financing. Mr. Broderick previously served as CFO and Senior Vice President of the North American Operations at Programmer's Paradise - a $250 million international software reseller. Mr. Broderick holds a B.S. degree in Accounting from Villanova University.
Neil Crane
Director of Product Development
Mr. Crane’s experience spans more than 20 years of technology change during which he has experienced first-hand the problems of a centralized approach to enterprise computing, the draw-backs of distributed systems and the need for common-sense, value for money, process integration solutions. As an enterprise solution architect, Mr. Crane has designed and overseen the implementation of enterprise computing systems for Fortune 100 companies on the leading edge of technology adoption. Mr. Crane joined the company in 1996 to lead the professional services team in integration projects based on the then-new IBM MQSeries product and other emerging integration technologies. Previously he was with IBM UK where he worked first as a developer on the MQSeries product family and subsequently provided implementation planning services to the first MQSeries customers. Mr. Crane is co-author of the book “MSMQ from Scratch.”
Clint Babcock
Director of Professional Services
Mr. Babcock has over 18 years of experience in application development, project management, and pre/post sales support. Mr. Babcock has managed many of the large projects for Fortune 500 companies. He has a unique ability to speak both to the business challenges faced by call centers as well as address the technical aspects of our products. Mr. Babcock’s current responsibility is the management of Cicero Pre-Sales Engineering and Post-Sales Professional Services.
Keith Anderson
Director of Client Services
Mr. Anderson has over 15 year’s project management experience including clients such as Intel, Motorola, State Farm Insurance, and the United Postal Service. He has been responsible for a variety of technology projects ranging from the development and training of specific applications to managing the implementation of customer service centers for clients. Mr. Anderson has also managed the migration of several contact centers to outsourced environments. Using his management expertise in customer service, Mr. Anderson’s primary responsibility is to ensure consistent, quality delivery of Cicero, Inc.’s services to its customers.