Services / Support

Cicero, Inc. is committed to delivering quality customer support for our solutions. Highly trained and experienced product support engineers are available to assist you in the development and ongoing support of your solution.

Technical support is available for all customers with current support and maintenance agreements on Cicero’s software products.

Support Contact Information

1-866-538-3588
1-919-380-5020
or complete the Contact Us registration page on this website.

The current releases of our products are only available through our Distribution Department. To order these releases, please contact Customer Support.

VMware Support Information

Cicero, Inc. confirms that we will support customers running Cicero on supported Operating Systems in a VMware virtual machine environment.

Cicero, Inc. will provide unqualified support for Cicero running in a VMware virtual environment in an identical manner as with Cicero running on any other major x86 based systems without initially requiring reproduction of issues on native hardware. Should Cicero, Inc. suspect that the virtualization layer is the root cause of an incident; the customer will be required to contact the appropriate VMware support provider to resolve the VMware issue.

While Cicero, Inc. products are expected to function properly in a VMware virtual environment, there may be performance implications which can invalidate Cicero, Inc. typical sizing and recommendations.