Cicero Solutions

Our robust integration solutions are being used to streamline business processes, address process compliance requirements, improve customer service, and reduce costs in contact centers, outsourced contact centers, government and other customer service organizations.

Contact Centers. Cicero is a proven solution to integrate processes and applications in customer services organizations. Using Cicero, contact centers can quickly create a unified desktop that streamlines processes and service delivery improving agent productivity and increasing customer satisfaction. Using Cicero studio, an intuitive toolset to create unified desktops, contact centers can integrate their existing applications without modify or writing a line of application code.

Outsourcers. Cicero is ideal for companies that provide business process outsourcing and that require a solution to integrate applications from multiple customers. Using Cicero, Outsourcers can now integrate applications although they may be hosted at a customer location. This allows outsourcers to streamline business processes optimizing agent productivity and improving customer satisfaction. It also provides a framework for adding and changing new applications as the customers make changes. Finally, outsourcers can quickly add new customers to their existing infrastructure and reduce agent training time using Cicero.

Integration Services. Cicero provides benefits beyond an organization’s contact center. Whether you need to streamline processes and create a composite view of a customer for financial analysts in a Fortune 500 company or view information about a suspect from various government databases in a command center, Cicero’s desktop integration capabilities provide value faster than other solutions. Using Cicero, organizations can integrate enterprise applications for specific business requirements without having to modify a line of application code. This means that applications that would not normally share data or processes even if they are controlled by another business unit can now be integrated into a unified desktop.