Cicero Technology / Productivity Packs

Cicero Productivity Packs, which are bundled with Cicero Studio, are pre-packaged tools that extend existing application functionality, automate business processes, support integration best practices, and add new features to address specific business requirements. There are two types of Productivity Packs: Desktop and Best Practice. Desktop Productivity Packs provide additional functionality such as single sign-on or context-specific help across applications to the existing Cicero integrated desktop for knowledge workers. Best Practice Productivity Packs include templates and other tools for the integrator to use with Cicero Studio.

Desktop Productivity Packs

Cicero Context Helper – allows a contact center administrator or business manager to define context-specific information, which can be displayed for any application screen or field. Organizations can include call scripting, procedural information or shortcuts to knowledge base information. Context Helper can also be configured so that knowledge workers can create notes about an application screen or field.

Cicero Single Sign-On (SSO) Assistant – provides multiple levels of SSO integration. Knowledge workers can either enter their user Ids and passwords for multiple systems when they log on or Cicero can securely retrieve them as needed from a centralized customer-provided database. Cicero Single Sign-On Assistant allows customers to build a simple form for Single Sign-On that users complete without the additional cost or infrastructure.

Cicero Workflow Assistant – allows knowledge workers and administrators to create best practices and routines within a Cicero desktop. Once a workflow or routine is defined, Cicero walks the knowledge worker through the procedure step by step with instructions in the context of the current caller, automatically navigating them through application screens.

Cicero Synopsis – displays information from multiple applications in a desired format within a single screen. Synopsis applications can be used to create a single application interface or to simply display information from multiple applications in one screen.

Cicero Navigation – allows a knowledge worker to type a few predefined characters to navigate to specific application screens or desktop views.

Cicero Favorites – provides navigation shortcuts to any application screen on a Cicero integrated desktop.

Best Practice Productivity Packs

Cicero Best Practice Productivity Packs support the integrator using Cicero Studio by providing optional project and desktop templates, and additional tools to reduce training time and provide best practices in creating integrated desktops. The Best Practice Productivity Packs include: sample desktop skins, best practice integration project examples, an example .app file for a VB/COM application, an example system tray configuration for skin navigation and a history file parser.

Note: All Productivity Packs are open source, can be modified by the customer, and are not supported with the standard Cicero Maintenance Agreement.